COVID-19 Shipping Delays
Divine Styles By Lu processes all orders using the United States Postal Service (USPS).
(We are closed on Sunday's ). Priority /Free Shipping orders are processed within a 48 to 72 hour from the date of purchase. Orders placed on the weekend, holidays, or when Divine Styles By Lu is closed will be processed the next business day.
Shipping fees are non-refundable. If you refuse any shipments from Divine Styles By Lu , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
Priority and Free Shipping is 5 to 7 Business Days
If within the continental US, your order should be received within 5 to 7 business days. Once your order has left our store, we will then send out an email to you with your tracking info. Please allow 24 hours after the item has left, to track your package online with USPS.
Express Shipping time-frame is 1 to 3 business days
If your order is placed Tuesday – Friday by 12 PM EST, your order will be shipped the same day. You can expect to receive your item the next day; unless you live in a 2- day area Express Mail Area. (Contact your local post office to check your area). Shipping and Handling Fees vary for Express Orders; please utilize the shipping calculator for the exact amount.
You're responsible for all customs and duties fees.
Divine Styles By Lu can not anticipate these costs and will not be able to reimburse you for any additional fees incurred.
Before placing your order, please contact your local customs office, or U.S. Postal Service branch office, to find out what types of fees you can expect.
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.
Shipping to an Alternate Address
Because cardholder security is important to us; Divine Styles By Lu does not allow shipping to an address that is different that your credit card billing address. Any attempts to use a different address (such as work/friends house) will result in a pending authorization. This pending authorization will automatically be refunded within 3 to 5 business days and your order will not be processed.
You have 14 business days from the date you received your order to return your items. Please use the address on the invoice to return your item. We find that the USPS Flat rate box is the less inexpensive shipping method when returning your item. Remember to keep record of your tracking number. Once your item is received, please allow 24/48 hours for your return to be processed. We will send your exchanged item or email you a gift certificate code that can be used on the site.
Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at orders@firstname.lastname@example.org so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it or worn it. We inspect every single item that comes through our warehouse to try to avoid such issues as much as possible.
If your package refused or return from USPS; you're responsible for the shipping cost to re-ship package.Divine Styles By Lu does not issue refunds.
Divine Styles By Lu is not responsible for lost packages due to USPS error. Divine Styles By Lu does not issue refunds.